We pride ourselves on delivering the best possible customer experience. This includes ensuring you receive every order you place with us, in a timely and efficient manner.
For information on our delivery process and any questions you may wish to have answered before placing an order, please read on. Alternatively you can call or email us via our contact form for a more detailed explanation.
Currently we only deliver within the United Kingdom.
All of the prices on our website include our delivery fee, meaning you don't have any extra costs at the checkout.
How we deliver depends on the size and value of your item. For very small items we use Royal Mail while large items will come with a 2 man delivery team, who will deliver your item to your room of choice, removing any packaging if you would like, at no extra cost. Mid-size items will be delivered via a courier firm.
Every product has an estimated lead time, meaning once the timer has reached zero and the item has been ordered you should receive your item roughly around the lead time that was originally stated.
Because most items will have different lead times, your orders will most likely arrive separately.
Either fill in our contact form or call our customer services team, stating your customer number in order to change your details.
Not at all. You will be able to enter a separate delivery address when you place your order.
Due to the different delivery companies that we use, we do not allow our customers to contact them directly. If you have any issues with your order, please speak with our customer services team and we will do our best to solve the problem.
Within your customer area on our website you will be able to see the status of your delivery, along with a notification email when the status changes. Nearing the final stages, if you have ordered a large item our delivery partner will call to arrange a suitable time to deliver your order. Smaller orders will be sent via courier or Royal Mail.
We generally ask that you try to be as flexible as possible with the delivery of your order. However we understand some occasions can't be helped. If you're really stuck do call our customer services team to see if we can reschedule to a more convenient date.
The status of your order is regularly updated via your customer area. If for any reason there is a delay in getting your order to you, we will notify you via email. However if you require more details please contact us and will be able to help.
Our delivery partners will try to get in touch with you before making their delivery. If you're not there when they attempt to deliver, you can re-schedule your delivery by getting in touch with us.
In these cases, please check to make sure a neighbour hasn't accepted the delivery for you. Our delivery partner should have left a card stating where your item is, however if you have any problems, please give us a call.
For larger items we ask you to ensure that there is someone at your delivery address to receive your order into your room of choice. For smaller items however, leaving the item with a neighbour shouldn't be a problem.
If you are missing any items from your order, then do call us and we will look in to any problems.
If you find yourself in this position, we're really sorry. Please contact our customer service team and we will sort this out for you as soon as possible.